Privacy Policy

1. Information We Collect

OrionixLabs collects information to provide and improve our services. We collect information in the following ways:

• Contact information (name, email, phone number, company details)
• Account credentials and authentication data
• Service usage data and system logs
• Technical information (IP addresses, browser type, device information)
• Project-specific data necessary for service delivery
• Communication records (emails, support tickets, consultation notes)

2. Data Ownership and Control

Your data is yours. We implement strict data ownership principles:

• All client data remains the property of the client
• Self-hosted solutions give you complete control over your data
• We do not use your proprietary data to train models for other clients
• Custom LLMs trained on your data are exclusively yours
• Data portability is guaranteed - you can export your data at any time

3. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Develop and train custom AI models for your specific use case
• Provide technical support and troubleshooting
• Send service updates, security alerts, and administrative messages
• Analyze usage patterns to optimize performance
• Comply with legal obligations and protect against fraud

4. Data Security

We implement industry-leading security measures to protect your data:

• End-to-end encryption for data in transit and at rest
• Multi-factor authentication and role-based access controls
• Regular security audits and penetration testing
• Secure infrastructure using Docker, VPS, and isolated environments
• Compliance with GDPR, CCPA, and other data protection regulations
• Regular backups and disaster recovery procedures

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share data only in these limited circumstances:

• With your explicit written consent
• With trusted service providers under strict confidentiality agreements (e.g., cloud infrastructure)
• To comply with legal obligations, court orders, or regulatory requirements
• To protect the rights, property, or safety of OrionixLabs, our clients, or others

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Request a copy of all data we hold about you
• Opt-out of marketing communications
• Request data portability in standard formats
• Withdraw consent for data processing at any time
• File complaints with relevant data protection authorities

7. International Data Transfers

OrionixLabs operates globally with a base in the UAE. For self-hosted solutions, data remains in your chosen jurisdiction. For cloud services, we ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: Orionixlabs@gmail.com
LinkedIn: linkedin.com/company/orionixlabs
WhatsApp: +971501359046